Warranty Information
Wells Audio provides you with a one-year product warranty for your WELLS AUDIO product, valid from the date of purchase from an authorized WELLS AUDIO dealer. Wells Audio warrants that this product, when delivered to you in new condition, in original packaging, and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. This warranty can be extended up to a period of two years by registering the product with WELLS AUDIO. Complete the registration form here. The WELLS AUDIO product warranty does not affect your local statutory rights. Specific details of the warranty may vary from country to country, please contact your local distributor for details. The product warranty is subject to the following warranty conditions:
The term of the warranty begins on the day of purchase from an authorized WELLS AUDIO dealer and ends after one (1) year.
When you successfully register your product with WELLS AUDIO, the warranty period is extended to two (2) years from the date of purchase, on the condition the registration takes place within 30 days of purchase.
The warranty is linked to the product and is transferable. Warranty for second-hand/used product starts from the original date of sale. Used product extended warranty will only apply if the original owner has registered the product.
In the case of second-hand/used product that has not been registered, the warranty starts on the date of manufacture.
Warranty for dealer/distributor demonstrators starts on the date of manufacture.
During the warranty period, Wells Audio will repair or, at our absolute discretion, replace a faulty product. Warranty repairs must only be carried out by Wells Audio. The warranty covers the cost of parts and labor, shipping charges to Wells Audio are not included.
The product warranty does not cover:
WELLS AUDIO products purchased from outside the authorized WELLS AUDIO sales network.
Products without dated proof of purchase (sales invoice or receipt) from an authorized WELLS AUDIO dealer or distributor.
Use outside that set out in the relevant product User Manual.
Products on which the serial number has been modified, rendered illegible or removed.
Damage caused by improper handling (e.g. drop/impact, water, dust/sand).
Faults resulting from normal use or wear and tear, or normal ageing of the product.
Purely cosmetic blemishes on the product (such as dust).
Wearing parts, such as batteries, unless the damage has been caused by a material defect or manufacturing fault.
Operation without a mains earth (ground) connection.
Unauthorized modification or service.
Products that are not packed in the original packaging (packing sets are available from authorized WELLS AUDIO distributors/dealers).
Extreme environmental conditions (including extreme temperatures and extreme humidity), extreme physical or electrical loads, interference, fluctuations or voltage peaks in the mains power supply, lightning strikes, static electricity, fire, force majeure, or any other external influences.
A 6-month warranty applies to repairs. The warranty applies to the parts replaced and the workmanship associated with replacing these parts only.
To obtain the services available under the product warranty, the customer will:
Provide a copy of the original proof of purchase for the product, issued by an authorized WELLS AUDIO dealer/distributor, when requested to do so by WELLS AUDIO.
Where possible, to process all warranty claims via the dealer who supplied the product or via the distributor in the country in question.
Provide information about the symptoms and causes of problems with the product via telephone and/or email.
Respond to questions, including requests for the serial number of the product, the model, peripheral equipment connected to the product, faults heard/observed, actions carried out before the problem occurred on the product, and measures taken to resolve the problem.
Follow all instructions from WELLS AUDIO, including those on how to package the product in the original product packaging.